Customer Revolution in India

written by: gaurav; article published: year 2008, month 01;

In: Root » Business » Customer services

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We in India very well know what Customer Satisfaction or actually Customer Dissatisfaction means. We have to bear all kinds of treatment from all big and small businesses, professionals, government officers, bureaucrats etc. each and everyday in almost all the aspects of the services we pay for and we deserve. Remember, that frustration..

  • when they just push us from desk to desk on those government offices
  • when you have to wait endlessly in restaurant even to make an order, forget about get that order and when the order is in dirty dishes
  • when doctors and nurses in hospitals don't treat us with even good behavior and timely attention .. forget about good medicine
  • when these hospitals are so dirty, when they should be kept cleanest place on earth
  • when school wants "donation" while accepting admission
  • when school teachers give more marks to students who attend their tuitions
  • when shopkeepers refuse to accept that they sold you bad product
  • when cellular companies provide you crappy calling service and over that they make accounting and billing errors and charge you undue charges

But then you think "aisa hi chalta hai" (system works like this) or "kiske paas time hai" (who has the time) or "ye to choti si baat hai, kaam to ho gaya" (Its just a small thing, atleast I got the service) ... But then, just because of this it goes on and on like this and even gets worse. Now, using the power of www.merishikayat.com, you can fight back and hurt their business, without moving a muscle. You can tell the world, in a way, it reaches everybody, is never forgotten and is not forgiven if they don't fix their service or attitude towards their consumers. Now, be it big telecom companies like reliance, airtel or restaurant chains like mcdonalds, nirulas, barista or small local shops like local grocery stores, automobile dealers they cannot ignore their customers i.e. you. They cannot forget that they flourish only because of you. They have to take your complaints and problems seriously. Remember that they won't have their jobs or business if you were not giving them business. Even government employees are paid with the taxes you pay. Hence I urge you to participate in this consumer revolution and put all your complaints in www.merishikayat.com.

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